General Policies

Effective Date: 11/22/2024
Business Name: The Groundskeeper Inc.

At The Groundskeeper Inc., we strive to deliver high-quality landscaping, hardscaping, and lawn care services. These General Policies are designed to ensure transparency and maintain a professional relationship with our clients.

Business Hours

1. March 1st to November 30th: 7:00 am - 7:00 pm.

2. December 1st to February 28th: 8:00 am - 5:00 pm.

3. Services are available by appointment only and must be scheduled in advance.

Scheduling and Appointments

1. Clients are encouraged to schedule services at least 7-14 days in advance to ensure availability.

2. Appointment confirmation will be provided via email or phone.

3. We request a minimum of 24 hours’ notice for appointment rescheduling or cancellations.

Payment Policies

1. Payments are due upon completion of the service unless otherwise stated in a written agreement.

2. Accepted payment methods include cash, check, and major credit cards.

3. A 33% deposit may be required for large-scale projects or custom design work.

4. Late payments may incur a 2.5% late fee after 90 days.

Estimates and Quotes

1. We provide free next-day estimates for standard services.

2. Design requests or complex project consultations may incur a fee, which will be communicated upfront.

3. All quotes are valid for 30 days from the date of issuance.

Service Area

We proudly serve the following locations:

• Washington County, MD

• Frederick County, MD

• Franklin County, PA

• Berkeley County, WV

Cancellation and Refunds

1. Clients must provide at least 24 hours’ notice for cancellations to avoid fees.

2. Refunds are not available for completed services but may be considered in cases of dissatisfaction per our Service Satisfaction Policy.

3. Deposits for large-scale projects are non-refundable unless canceled within 72 hours of payment.

Weather-Related Delays

1. Services may be rescheduled in cases of severe weather conditions to ensure the safety of our team and the quality of work.

2. Clients will be notified promptly of any changes to scheduled services.

Property Access

1. Clients must ensure that all areas where work is to be performed are accessible at the agreed-upon time.

2. Pets should be secured to ensure the safety of both the animals and our team.

Materials and Equipment

1. All materials and equipment used for projects remain the property of The Groundskeeper Inc. until payment is received in full.

2. Clients are responsible for informing us of any underground utilities or hazards in the work area.

Liability

1. The Groundskeeper Inc. is fully licensed and insured.

2. We are not responsible for damage caused by factors beyond our control, including pre-existing conditions or natural disasters.

Customer Communication

1. Clients may contact us during business hours for questions, concerns, or project updates.

2. Email or phone communication will be used for updates regarding schedules, payments, or changes to services.

Guarantees

1. Our work is backed by a satisfaction guarantee as outlined in our Service Satisfaction Policy.

2. Plantings, installations, and hardscaping are subject to warranty terms provided at the time of service.

Complaints and Disputes

1. We encourage clients to raise any concerns promptly to allow us to address them.

2. Disputes will be resolved in accordance with our Service Satisfaction Policy.

Updates to Policies

These General Policies are subject to change. Updated policies will be communicated via our website or directly to our clients.

Contact Us

For additional information or inquiries about these policies, please contact us:

• Phone: (240) 329-7855

• Email: jlpaverman@gmail.com

We appreciate your trust in The Groundskeeper Inc. and look forward to providing exceptional services.